Frequently Asked Questions

No, the 1-day and 7-day Passes are individual tickets which can only be validated by one person. However, the Multi 10 Journeys and Multi+ 20 Journeys can be used by several passengers. Just validate the ticket as many times as there are passengers in the first bus, and once more if you change buses.

A reduced service during the school holidays (as on Saturdays, Sundays and public holidays) corresponds to the reduced demand we experience. We are always looking at ways to improve the timetables for these periods in each sector.

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Yes, it is essential to validate your ticket. If you fail to do so, you could be

Yes, it is essential to validate your ticket. If you fail to do so, you could be subject to a fine if tickets are inspected.

 Go to one of our Lignes d'Azur branches, where we will prepare a lost or stolen declaration for you. This will blacklist the card you have lost.

A replacement can then be produced immediately - you will need an identity document, an identity photo and €7.60 to replace the card.
Valid tickets will be loaded free of charge on to the new card.

For security reasons, passengers are requested to pay in cash and give the driver/conductor the exact change.

However, cheques are accepted for amounts over €15, where several people are travelling together for example. An identity document, identity card or driving licence must be presented to the driver/conductor.

Credit cards are not accepted.

Only annual tickets can be refunded, as long as you have a reason for not using them (moving house, health problems etc.).

The refund is based on the number of unused months multiplied by the price of a monthly subscription.

If a red light is shown on the validator, make sure your card is still valid and that your subscription or your remaining journeys have not expired. 

If no light is shown on the validator, your card may have a fault. In this case, visit one of our Lignes d'Azur branches (for addresses, see the "How to contact us" section) with a photo, and your card will be exchanged free of charge.

In either case, do not forget to buy a ticket, either at a station ticket machine or from the driver/conductor, and to validate it. The price of the ticket will be refunded in the form of a free ticket if your card has malfunctioned.

If the card does prove faulty, and has not been mistreated, it will be replaced free of charge by ST2N (the passenger authorisations and tickets on the damaged card will be transferred to the new card).

At the ticket machines on the tram station platforms (tickets cannot be bought on the tram), from the network's agents, from bus drivers on Lignes d'Azur buses, at Parcazur park-and-ride ticket machines and from the Infobuses.

To view a list of agents, go to the Points section.

Lignes d'Azur offers a variety of price reductions for different categories of passengers: employees, unemployed, members of large families, disabled war veterans, senior citizens, holders of the CMUC (complementary universal health insurance), young people, students and school pupils etc.

For more detailed information, see the "Fares" section.

Transport is free for children under 4. Two children under 10 can travel with a single "SOLO" ticket.

In the four Lignes d'Azur branches:

• the Jean Jaurès branch (Nice),
• the Notre-Dame branch (Nice),
• the Thiers branch (Nice),
• the Galerie Renoir branch (Cagnes-sur-Mer),
• the Roses branch (Saint-Laurent du Var).

          In the 2 Infobuses (mobile branches)

        For full addresses, click here

Freedom of Movement, which can be loaded on to the Lignes d'Azur subscriber's card for €10.65 a year, is available to:

• People registered disabled or injured in occupational accidents at 80%, "Station debout pénible" (difficulty standing), non-taxable, who have a Carte d'Invalide à 80% disability card

• People aged over 65 who are non-taxable

• People with visual impairments who have a COTOREP Canne Blanche card

• Non-taxable blind and disabled war veterans who have a Carte de Mutilé de Guerre 75% (disabled war veteran) "Station debout pénible" (difficulty standing) card.

People receiving the RSA  Active Solidarity Income can obtain free transport in the form of a fixed number of trips or for a fixed period. Contact a social assistance service, which will submit a request to the district council.

Lignes d'Azur fares apply to all Lignes d'Azur buses and trams and TAM routes in Nice and all the Nice Côte d'Azur municipalities:

· Ligne 100 : NICE Station J.C. Bermond - CAP D'AIL Liberté
· Ligne 112 : NICE Vauban - CAP D'AIL Salines (Hôpital)
· Ligne 116 : NICE Vauban - LA TRINITE Laghet/Le Rondeau
· Ligne 200 : NICE Station J.C. Bermond - CAGNES SUR MER Logis du Loup
· Ligne 217 : NICE Station J.C. Bermond - CAGNES SUR MER Le Grand Large
· Ligne 303 : NICE Vauban - COARAZE (sauf entre Drap et Bendejun)
· Ligne 400 : NICE Station J.C. Bermond - VENCE Halte Routière de l'Ara (sauf entre La Colle sur Loup et Saint Paul de Vence)
· Ligne 500 : NICE Station J.C. Bermond - CAGNES SUR MER Le Tunnel
· Ligne 510 : VENCE - SAINT JEANNET
· Ligne 701 A : BOUYON - CARROS PAGNOL - COLOMARS La Manda
· Ligne 701 B : BOUYON - CARROS Pagnol
· Ligne 702 : SAINT-JEANNET Le Peyron - ZA La Manda - COLOMARS La Manda - La Grave - SAINT-JEANNET Saint-Estève
· Ligne 705 LE BROC - Zone Industrielle CARROS - CARROS Pagnol
· Ligne 707 : SAINT-LAURENT-DU-VAR centre Commercial - CARROS Pagnol
· Ligne 720 : NICE Station J.C. Bermond - SAINT MARTIN DU VAR Pont Charles Albert
· Ligne 730 / NICE Vauban - LANTOSQUE Pont du Martinet
· Ligne 790 : NICE Station J.C. Bermond - SAINT MARTIN DU VAR/LEVENS Plan du Var These lines do not allow for journeys within central Nice.
If you wish to travel further than these destinations, you must buy a ticket from the driver at the district rate as soon as you board.

 To top up your subscription, all you need to do is go to your nearest sales outlet. You will find a list in the "Agents" section, where you can enter your municipality and neighbourhood to find the sales outlet nearest to your home. Note: make sure the sales outlet can carry out top-ups (click on its name to see the services it offers).

Yes, all the Lignes d'Azur tickets allow for connections with other lines within a period of 74 minutes. These connections may not be used as return journeys.

Starting in early April 2009, you can divide a tram journey into several stages (within the 74-minute period).

Payment by instalments is only available for annual tickets. These can be paid for in 10 instalments by direct debit. For more information, visit one of our branches or telephone 08 1006 1006

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For safety reasons, and because no bike space is provided on the buses and trams, bikes and other very bulky objects may not be brought on board.

The biggest cause of delays is traffic. Although in some cases we have bus lanes and priority at traffic lights, we are still affected by traffic congestion. Our traffic control centre is responsible for taking all appropriate measures to mitigate the consequences for our passengers.

At tram stops, electronic displays indicate the arrival times of the next two trams in real time and announce information about any disruptions.

In the Ligne d'Azur branches and the Infobus or at the website in the "Timetables" section.

If passengers do not have a valid ticket, they must pay a fine. If this cannot be paid immediately, the inspector is authorised to draw up a report and demand the offender's identity.

• The SOLO ticket (1 journey with connection)

• The MULTI 10 ticket: 10 journeys which can be used by several travelers at the same time.
• The 1 Day PASS: unlimited travel for 24 hours.
• The 7 Day PASS: unlimited travel for 7 days.
• The Aéro ticket: one journey on a airport express route including a connection on the Lignes d'Azur network, or one journey on the Lignes d'Azur network including a connection with an airport express route.
• The Parcazur ticket (sold only at stations Las Planas, Exhibition, Vauban and Pont-Michel): a return trip with connection during 74 minutes and park-and-ride service for the current day.

In this order: disabled war veterans, people with visual impairments, people injured at work, other people with disabilities, pregnant women, people accompanied by children under 4 and elderly people.

Seats should always be given up for these passengers.

No money may be collected on board the vehicles. Therefore, unless Lignes d'Azur gives its permission, musical instruments may not be played on the vehicles.

Our ticket machines are checked every day. If a fault occurs during the day, an alert is sent directly to the central office, which can then send out a technical team immediately.

In this case, you can either:

• Go to the ticket machine on the opposite platform
• Go to the nearest agent
• Tell the driver that you will get off and buy a ticket at the next stop.

Yes, you must have a validated ticket to travel on the network.

Note the time, route, stop, vehicle number and any other information that may be useful.

Report the incident at the nearest police station.

Inform Ligne d'Azur of the circumstances, preferably by e-mail (serviceclient@lignedazur.com, or by telephone (08 1006 1006) or letter (Société ST2N, 2 Boulevard Henri Sappia, 06100 NICE).

The buses and trams are free for children under 4. Two children under 10 can travel with a single SOLO ticket.

Lignes d'Azur is not responsible for objects or luggage carried by passengers.

If an item is lost on:

• Lines 1 to 20 (except line 9), 30 to 39, and 64: contact the call centre on 08 1006 1006. If the loss occurred over a week ago, contact the Municipal Police lost property department on 04 97 13 44 10.
•  Lines 50, 51, 60, 61, 62, 63, 64, 66, 71, 72, 75D, 76, 79, 80, 82, 83, 84, school routes R and W, and CADAM Nord, school route Ecole du Château, school route F, school route Cap d’Ail: contact RCA on 04 97 00 07 00.
• Lines 46, 47, 48, 9, Exp3 : contact SAP on 04 93 58 37 60.
• Lines 41, 42, 44, 45, 49, 51c and 51d, 47, 54 and 55, SLV1 to SLV5: contact KBDA on 06 25 30 45 35.

• Lines 59 and C6, scolaire K : contact TANP on 04 93 80 94 91.

• Lines 65, 67, 68, 69, 77, 78, EXP2 and EXP1, C4 : contact SUMA on 06 21 31 71 13 (in the morning) and 06 21 22 83 97 (in the afternoon).

• Lines 85, 86, 88 et C8 : contact SAM on 04 93 92 17 55.

• Lines 73, 510 a, b, c, 706 : contact TACAVL from 6:00 to 15:00 on 04 93 42 40 79

• Lines 19, 90, 93, 94, 744, 100%Neige 90 : contact TRAM on 04 93 89 47 14.

• Lines TAD Upper Country, 91, 92, 741, 742, 743, and 100%Neige 91 and 92, shuttles inter villages, shuttle Auron, shuttle Isola Village, internal shuttle Isola 2000 : contact SANTA AZUR on 04 93 13 50 71.

It is a park-and-ride car park for drivers who wish to continue their journey using public transport. The tram can take you quickly and easily into the centre of Nice.

For more information on how the Parcazur car parks work in Nice Côte d'Azur, look at "Park-and-ride car parks".

If you have an accident with one of our vehicles, the procedures to follow depend on the operator:

• For buses on routes 1 to 20 (except line 9), 30 to 39, and 64, and tramway line 1, the driver and third party exchange details and agree on an appointment at the accident department to settle the case.
• For buses on other routes, an accident report will be prepared.

You must validate your card every time you board a bus, whatever type of subscription you have (employee, school, freedom of movement etc.). If your card could not be validated for technical reasons, buy a ticket from the ticket machine or the driver/conductor. The ticket will be refunded in the form of a free ticket if your card malfunctions.

This requirement for validation has two objectives:

• Formalising the transport contract between you and Lignes d'Azur,

• Allowing us to optimise our route management, adapting the frequency and capacity of the buses to the numbers of passengers who use them.

Tram line 1 has no turning circle, so the trams in service have a driver's cabin at each end, and can change direction without having to turn round. They therefore have doors on both sides in order to operate in both directions. Indeed some stops, such as Borriglione and Pont Michel, have central platforms.

You can submit all your comments at the Lignes d'Azur website, in the "How to contact us" section

You can also share your observations with other passengers on the blog, http://www.lignesdazuretvous.com/.

Roller-blades and roller-skates may not be worn on buses and trams.

Furthermore, being pulled along while holding on to the body of a vehicle is totally forbidden. The operator cannot be held liable in the event of an accident.

This is a system for passengers with prams and people with disabilities. Using the blue button to open the doors prevents the nearest double doors for disabled access closing automatically, and warns the driver to be especially careful when closing the doors manually. Each tram has two "PMR" buttons at the first double doors of each set of coaches.

Yes, Lignes d'Azur offers a number of services for this purpose:

• The Lignes d'Azur website

• A text information service, Info SMS, is available free of charge for annual subscribers (except non-taxable war veterans and senior citizens). You can register for this service when you take out the subscription.

For safety reasons, you may not board vehicles with animals, except:

• Small dogs, as long as they are properly muzzled and kept on a lead on the lap of the person accompanying them,

• Cats, as long as they are kept in a basket or cage,

• Guide dogs or guide dogs in training (with proof). These dogs are exempt from wearing a muzzle.

In all cases, the passenger accompanying the animal must have a valid ticket.

All the new buses have low floors, allowing easier access. In addition, an access ramp for wheelchairs can be deployed if needed, and if the bus stop has a platform.

For trams, a permanent edge has been added to all the PMR (people with reduced mobility) entrances of the trams to limit the space between the platform and the door sill to 3 cm. What's more, to avoid accidents caused by doors closing automatically, the blue buttons enable people with disabilities to board and get off at their own speed. We also recommend looking at the explanatory icons near the doors.

The Infobus is the Lignes d'Azur's mobile branch. It visits all the municipalities in Nice Côte d'Azur, as well as all the main transport destinations.

Like the other sales branches, it can sell cards and tickets for the Lignes d'Azur network.

The Infobus touring schedule is posted in the news section of the website every month

The law banning smoking in public places, in force since 1 February 2007, applies to public transport: buses, trams, stations, branches, bus stations.

Prams are carried free of charge. They can be loaded on to buses through the front door, and on to trams using the access for disabled people. They must be immobilised on one of the central platforms across the direction of travel, and their owners must hold on to them during the journey, making sure they do not injure other passengers or damage the vehicle.

A change is not a connection, just the place where routes cross and have shared stops. The changes we announce just indicate the stops where changes can take place, but without reference to the timetables.

All the municipalities in Nice Côte d'Azur are served by the Lignes d'Azur network (Aspremont - Bairols - Bonson - Beaulieu-sur-Mer - Belvédère - Cagnes-sur-Mer - Cap d'Ail - Carros - Castagniers - Clans - Colomars - Duranus - Eze - Falicon - Gattières - Gilette - Ilonse - Isola - La Bollène-Vésubie - La Gaude - La Roquette-sur-Var - La Tour-sur-Tinée - La Trinité - Lantosque - Le Broc - Levens - Marie - Nice - Rimplas - Roquebillière - Roubion - Roure - Saint-André-de-la-Roche - Saint-Blaise - Saint-Dalmas-le-Selvage - Saint-Etienne-de-Tinée - Saint-Jean-Cap-Ferrat - Saint-Jeannet - Saint-Laurent-du-Var - Saint-Martin-du-Var - Saint-Martin-Vésubie - Saint-Sauveur-sur-Tinée - Tournefort - Tourrette-Levens - Utelle - Valdeblore - Venanson - Vence - Villefranche-sur-Mer ).

For safety reasons, drivers/conductors can only pick up and set down passengers at official Lignes d'Azur bus stops.